As a medical doctor, I, Richard G Soper, believe that communication
skills are vital when practicing medicine. These skills are the foundation to
building good doctor-patient relationships and what patients will judge you on.
As healthcare providers, we should remember that it is essential for us to
interact with our patients effectively since it affects not only the patient’s
experience with you, but also your success as a medical doctor. Continue
reading to know some things you should do to be able to communicate effectively
with your patients.
Greet your patients
As you enter the room calmly and in a professional but friendly manner,
give your patient a measured smile and greeting, according to the clinical
situation. Doing this would help you leave a good impression on your patients,
which will make them feel at ease with you.
Let your patient speak up
It is obvious that between medical doctors and patients, the former is
the one more knowledgeable when it comes to healthcare provision. However, I,
Richard G Soper, believe that this is not enough reason for us physicians to
interrupt our patients when they are trying to express their health complaints
to us. Give them time to freely speak and then give your insights on the matter
at hand when they finish. This way, your patients will appreciate the rapport
you are trying to build.
Connect with your patients
Even in the medical field, the saying that the eyes are the windows to
the soul is applicable. When your patients are conversing with you, maintain
good eye contact throughout your dialogue, but not the type that is
intimidating. Use body and hand gesture when you explain things and to
emphasize important points. This way, your patient will know that you are
engaged in your conversation and not just passively listening to his health
complaints.
End on a positive note
When the consultation is about to end, make sure to give your patient
the chance to ask questions. Your goal should be to educate your patient, so do
not end your consultation without asking if they have any questions or
clarifications. Also, try your best to always finish on a positive note. Use
words of encouragement for your patients so they would not come home to their
families with a heavy heart.
